Join us for a live webinar featuring three winners from the Most Creative CS Leaders of 2024: Sonam from Gong, Emily from DocuSign, and Raman from Haptik. During the webinar, we'll delve deep into their innovative CS plays that helped define 2023. By joining, you'll gain insights into specific plays you can replicate in your own organization.
a diverse and results-oriented leader, with a skill set spanning Customer Success, Operations, and Change Management. As Director of Customer Success Operations at Gong, Sonam owns programs, processes, technology, and data that enable the Success (Post-Sales) organization to create raving fans throughout the customer journey.
A results-driven professional, Raman has 13+ years of Customer Success and Account Management experience. He has vast experience in building processes from scratch to maintain long-lasting relationships with clients. A strong believer in being a Data-driven Customer Advocate and setting high standards for the Customer Delight Factor by delivering Value to his customers.
Over 15 years of experience in the Customer Success domain, Emily continually evolved to steer teams and strategies that accentuate customer satisfaction, revenue growth, and brand elevation. Throughout her journey, starting as an Account Manager at Acuative to my current role as a Lead Customer Success Manager at DocuSign, she has not just met, but exceeded organizational expectations, setting new benchmarks of success.