Team Manager of Global Scaled CS Program
VP of Customer Success Management
VP Product & Strategy
Tune in to learn from Nádia Vieira of Linkedin and Sara Bochino of Talech about customer-led journeys - a way of building experiences that prioritize the needs and preferences of your clients.
When you focus on creating customer-led journeys, you give your clients the power to determine the length, pace, and flow of their own journey based on their goals and level of engagement. This approach means that clients can choose how they want to consume content, and what parts of the journey they want to explore on their own