EverAfter-white-logo | Webinar

Watch On-Demand: Practical strategies to empower your digital onboarding programs.

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Tara Myles

Director of Customer Success

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Doug Norton

Senior Director, Head of Customer Success

Shachar Avrahami
Shachar Avrahami

VP Product & Strategy

Building a digital onboarding program that drives real growth isn’t just about getting customers started—it’s about creating a journey that adapts to their needs, engages them meaningfully, and turns them into lifelong advocates.

Join us for this exclusive webinar with Doug Norton (Bill) and Tara Myles (Zendesk) as they share their field-tested strategies and real-world insights for scaling onboarding across diverse customer segments.

Why Attend?

This is your chance to learn directly from leaders who work daily to solve onboarding challenges at scale. You’ll leave with actionable insights, practical examples, and answers to your burning questions about how to make your digital onboarding program a true growth engine.

We'll be sharing tips on:
  • starPractices to create onboarding that combines automation with human connection to engage all customer segments.
  • starRecommendations on aligning marketing, product, and success efforts for a seamless customer journey.
  • starApproaches to build goal-driven onboarding that adapts to each customer’s unique needs.
  • star-1How to deliver consistent value that turns customers into advocates for your brand.
  • star-1Strategies to test and refine onboarding methods for optimal results.

Speakers bio

Tara Myles

An award-winning Customer Success leader with a proven track record of building and scaling success teams at top organizations like Transpoco and Local Motion. At Zendesk, Tara drives ROI-focused strategies for high-value clients, fosters C-level relationships, and delivers innovative solutions to maximize customer value and retention. She was recently honored with the Creative Customer Success Leaders Award by EverAfter.

Doug Norton

Customer Success leader who drives growth through innovation. At BILL, he leads Customer Success for the AP/AR business unit, achieving 115% net revenue retention on $600M+ revenue with a customer base of over 150K. Previously, Doug led Customer Success at Dell, delivering 6x revenue growth and 112% retention on a $1.7B business. He has also managed KPMG’s largest client engagement and graduated in the top 1% of his class as a Berkeley MBA.