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Watch On- Demand: How Frontify created a customer-led experience using a Customer Interface
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John Gaspar from Frontify will demonstrate how their centralized Customer-Facing Interface transformed onboarding, ongoing communication, and uccess plans—becoming the hub for all customer interactions. This interface enabled semless cross-company communiction across Customer Success, Marketing, Product, and Finance driving efficiency and growth

Webinar highlights

Transforming onboarding with a Centralized Customer Interface 

Managing scalable Success Plans and ongoing communication 

Enhancing cross-team collaboration 

Actionable strategies to empower customers early on

Why attend?

Gain practical strategies to enhance your customer programs, scale success plans, and drive operational excellence through centralized, customer-facing interface..

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An expert in customer success operations, specializing in optimizing onboarding experiences and driving operational efficiency. John has consistently reduced time-to-value and improved customer engagement. His expertise includes process implementation and client onboarding.  Known for his results-driven approach, John is dedicated to creating customer-centric strategies that drive sustainable growth.

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Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful. At EverAfter, he focuses heavily on helping customers build and optimize these programs at scale, ensuring they deliver measurable business outcomes. His background in both RevOps and CS-Ops brings a practical, results-oriented approach in this session.