Nailing down CS & Product collaboration
Learn practical methods to foster a strong relationship between Customer Success & Product
In a good CS/product relationship, qualitative feedback, feature requests, and emotional reactions to the roadmap find their way to the product team to help inform their strategies. This relationship empowers CS teams to leverage product managers’ knowledge and expertise to maximize customer ROI.
During the webinar we'll discuss:
- What are the key challenges that B2B SaaS companies face as it relates to CS<> Product relationship?
- Which processes should CS leaders incorporate to create an effective collaboration between CS and Product
- How can that relationship be measured?
- What daily activities do top companies implement to make sure the two teams work well together?