EverAfter-white-logo | Webinar

Watch Live: How Okta created digital success plans for their scaled accounts. 
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Join us on April 2nd at 11:00 AM PST / 2:00 PM EST for a live session with Okta’s Digital Acceleration team as they reveal how they built and scaled digital success plans to drive customer engagement at scale.

Alana Stoltzfus, Senior Manager, Digital Acceleration & Growth at Okta, and Austin Henline, Associate Digital Growth Manager at Okta, will share firsthand insights into how Okta leverages digital touchpoints to create impact, align with business objectives, and scale efficiently.

Why Attend?

  • The mission and strategy behind Okta’s digital customer success approach

  • How Okta designed and implemented digital success plans for scaled accounts

  • The role of customer interfaces in aligning CS programs with business goals

  • How data-driven insights create personalized, automated engagement 

What you will learn?

  • star-1Learn how to scale success plans without sacrificing personalization
  • starGet actionable insights on managing HUGE customer bases efficiently
  • star-1See a real-world case study of digital CS strategy transformation

 

Speaker bio

Alana leads the Automation & Scaled Insights team at Okta, where she drives efforts to increase customer adoption, retention, and growth at scale. Through the delivery of data & insights to customers and customer-facing teams, she has enabled Okta to serve all customers from SMB (via self-service) to its largest enterprise customers to not just scale but also more effectively drive better customer outcomes through deeply personalized experiences. Prior to Okta, Alana worked in roles across Customer Success, Voice of Customer, and Digital Success, most recently at LinkedIn and Atlassian.

Austin is a digital growth expert at Okta, specializing in analytics to enhance customer engagement, optimize retention strategies, and streamline sales enablement. As an Associate Digital Growth Manager, he drives scalable customer success through automation and data-driven strategies. With a background in LinkedIn marketing and product strategy, he has trained global organizations and delivered a TEDx talk on LinkedIn growth.

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Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful. At EverAfter, he focuses heavily on helping customers build and optimize these programs at scale, ensuring they deliver measurable business outcomes. His background in both RevOps and CS-Ops brings a practical, results-oriented approach in this session.