On-Demand: How AppsFlyer transformed their customer experience by creating tier-based hubs.
April 27th, 2023
10:00 AM PST, 1:00 PM EST.
Ziv Peled
Chief Customer Officer at AppsFlyer
Tom Shelly
VP of marketing at EverAfter
Let's talk aboutpersonalization at scale
Join us for an insightful webinar with Ziv, the Chief Customer Officer at AppsFlyer, as we explore how they transformed their customer experience through tier-based customer hubs.
You'll learn:
Executing customer success playbooks on a large scale across 150+ CSMs without compromising quality & consistency
Utilizing customer hub technology to build segment-based experiences
Empowering your CSMs to become true process owners, allowing their valuable insights to be heard.
Utilizing customer hub as one source of truth for all customer communication, reducing the number of calls, emails, support tickets and everything in between.