On-Demand: Transitioning High-Touch Accounts Into a Scale CS MotionWithout Compromising on The Level of Service
Sr. CS Manager, EMEA, G2
EMEA Customer Success Director, Singular
Let's talk about executing a scale CS strategy
Learn how Maddie of G2 and Mike of Singular transitioned high-touch accounts into a scaled CS motion without sacrificing personalized, white-glove service.
How to identify areas where automation and self-service options can be implemented effectively, while still maintaining a personalized customer experience.
Techniques for optimizing resource allocation, such as segmentation and prioritization, to ensure that the right level of attention and support is provided to each account, while managing scalability and efficiency.
The role that data and analytics play in the transition to a scalable customer success motion?
How to balance proactive outreach with reactive support.