EverAfter-white-logo |  Webinar

On-Demand: Transitioning High-Touch Accounts Into a Scale CS Motion Without Compromising on The Level of Service

Maddie Schneeman

Sr. CS Manager, EMEA, G2

Mike Gadd

EMEA Customer Success Director, Singular

Let's talk about executing a scale CS strategy

Learn how Maddie of G2 and Mike of Singular transitioned high-touch accounts into a scaled CS motion without sacrificing personalized, white-glove service.

You'll learn:
  • yellow_bulletHow to identify areas where automation and self-service options can be implemented effectively, while still maintaining a personalized customer experience.
  • yellow_bulletTechniques for optimizing resource allocation, such as segmentation and prioritization, to ensure that the right level of attention and support is provided to each account, while managing scalability and efficiency.
  • yellow_bulletThe role that data and analytics play in the transition to a scalable customer success motion?
  • yellow_bulletHow to balance proactive outreach with reactive support.