| Webinar

On-Demand: Transitioning High-Touch Accounts Into a Scale CS Motion Without Compromising on The Level of Service

Maddie Schneeman

Sr. CS Manager, EMEA, G2

Mike Gadd

EMEA Customer Success Director, Singular

Let's talk about executing a scale CS strategy

Learn how Maddie of G2 and Mike of Singular transitioned high-touch accounts into a scaled CS motion without sacrificing personalized, white-glove service.

You'll learn:

How to identify areas where automation and self-service options can be implemented effectively, while still maintaining a personalized customer experience.
Techniques for optimizing resource allocation, such as segmentation and prioritization, to ensure that the right level of attention and support is provided to each account, while managing scalability and efficiency.
The role that data and analytics play in the transition to a scalable customer success motion?
How to balance proactive outreach with reactive support.

Capabilities

Introducing:
The 1st B2B Customer Interface

Solution by audience

Solution by program

Experience the
power of B2B
Interface.

Manage PoC’s

Run Customer Meetings

Run customer onboarding

Manage your entire customer journey

Execute scaled CS program

Host Customer Marketing Content

Create automated QBRs

All of the above and >>>

Learn

Success Stack

| Webinar

On-Demand: Transitioning High-Touch Accounts Into a Scale CS Motion Without Compromising on The Level of Service

Maddie Schneeman

Mike Gadd

Let's talk about executing a scale CS strategy

You'll learn:

PRODUCT

SOLUTION BY TEAM

SOLUTION BY AUDIENCE

LEARN

COMPANY

SOLUTION BY GOAL

SOLUTION BY PROGRAM