EverAfter-white-logo | Webinar

Watch On-Demand: How Top Enterprises Scale Success Plans
Sherrod Patching_
Sherrod Patching

VP Customer Success

Betsy Gilfillan 1
Sangita Ray

Customer Success Leader

Shachar Avrahami
Shachar Avrahami

VP Product & Strategy

True success is about achieving outcomes. The challenge? How do you scale this approach efficiently across thousands of customers—especially SMBs and non-managed accounts?

With deep experience in scaling customer success, Sherrod (GitLab) and Sangita (UiPath) have led teams that drive real impact. Join them as they share their frameworks for scaling success plans, identifying and prioritizing customer-specific outcomes, and tracking and adapting success plans over time.

Why Attend?

Success planning at scale is complex. The challenge is even greater for scaled accounts—where direct engagement is limited, and automation plays a key role. This session will provide practical insights from leaders who have built and refined scalable success strategies.

We'll be sharing tips on:
  • starHow to transition from actions to outcomes in success planning for scaled accounts.
  • starFrameworks for scaling success plans when direct customer engagement is limited.
  • starMethods to identify and prioritize customer-specific outcomes across diverse segments.
  • star-1Strategies for tracking and adapting success plans when resources are stretched thin.
  • star-1Best practices for driving engagement and long-term value in a digital-first model.

 

Speakers bio

 

ryabio

Expertise in leading complex digital transformations and client engagements, managing global cross-functional teams, driving process improvements and executing strategic initiatives in SAAS space. Skilled in designing and executing implementation plans leading to effective and fast on-boarding, high adoption, retention, value realization and customer satisfaction. Proven success in increasing product reference-ability, new business development, revenue growth and customer satisfaction. Established record of keeping client portfolio green for operational excellence and client satisfaction.

 

sheronbio

 

Sherrod Patching is the VP of Customer Success at GitLab, leading a global team of Customer Success Architects, CSMs, CSEs, and Renewal Managers to help customers achieve their goals with GitLab’s AI-powered DevSecOps platform. With over 17 years of experience in customer success, she has a proven track record of driving customer satisfaction, retention, and expansion across industries. A certified customer success professional and industry speaker, Sherrod shares insights on customer success strategy, team building, and customer engagement.

shacarh

Shachar Avrahami is the VP of Product & Strategy at EverAfter, where he helps companies transform how they engage customers through scalable customer programs. With over a decade of experience studying and implementing customer success strategies, Shachar has developed a deep understanding of what makes programs impactful. At EverAfter, he focuses heavily on helping customers build and optimize these programs at scale, ensuring they deliver measurable business outcomes. His background in both RevOps and CS-Ops brings a practical, results-oriented approach in this session.